What we expect
Unicom will act in a fair, honest, transparent, appropriate and professional manner at all times.
We ensure that all customers entering into an agreement with Unicom for their energy supply fully understand the nature of the agreement, and intend to proceed with the transfer. We do not tolerate any form of mis-selling or misrepresentation from anyone representing the company.
We ensure that we provide our customers with protection from harmful conduct arising from irresponsible sales and marketing activity and we also ensure good practice and responsible selling.
Unicom believes that the customer experience is of utmost importance and we expect our staff:
- To be courteous and professional at all times
- To be able to explain the products and services provided by Unicom
- To be aware of and comply with Ofgem’s Standards of Conduct
- Not to misrepresent any services offered by Unicom or other service providers
We are happy to listen to any feedback which you can provide to us, and welcome any comments which you wish to make.
Unicom conducts regular training sessions with our sales staff to reaffirm the commitment which we have made to our customers. These training sessions allow our sales staff to be provided with the most up to date knowledge to provide the customer with the information which they need to make the right decision.