Gas and Electricity Help

Need some help with your Unicom gas or electricity service? Find the most frequently asked questions and answers below. If you are unable to find your answer please contact our Customer Service team on 0161 871 1090.


Will I get billed quarterly?

No. You will be billed monthly, which allows you to check your bills more regularly and spreads the cost out more evenly over the year.

How is monthly direct debit calculated?

As with your current supplier, the industry will inform us how much gas and electricity your premises used during the last 12 months. This will be the basis for calculating your monthly payments. Your meter will be read at least twice a year and adjustments will be made based upon these readings wherever necessary. You can also submit your own meter readings towards the end of each month to ensure your bill is accurate.

How much VAT will I pay?

If your usage for the period is below the de minimis threshold (33kWh/day for electricity, 145kWh/day for gas) then you will automatically pay the reduced rate of 5% VAT. Where your usage for the period is above this, the standard VAT rate of 20% would apply. If you run your business from a residential property and your usage is above the threshold, we can apply both the 5% VAT for your domestic usage and 20% for your business usage. You simply need to complete and return the declaration certificate.

Who reads my meter now and who will read it in future?

We will organise for your meter to be read around your start date. Your meter will be read at least twice a year to ensure you receive accurate bills and you are welcome to provide us with your own meter readings.

I am an existing customer and I would like to provide a meter reading?

Simply call us with your up to date reading and we will apply it to your account. Your charges will be amended for your following invoice.

What is Climate Change Levy?

Climate Change Levy has been introduced by the Government and is imposed on all businesses. The levy has been established to respond to global warming and all suppliers charge the same rate.

Do I have to pay Climate Change Levy?

All businesses must pay Climate Change Levy irrespective of who supplies you unless you can produce a Climate Change Levy exemption certificate. Only charities and some horticultural societies will qualify for exemption. Your local tax office can provide further details if appropriate.

CCL rates applicable from 1 April 2017 are:

  • Electricity 0.568 p/kWh
  • Gas 0.198 p/kWh

The levy is subject to VAT.

What is the Feed-in Tariff?

The Feed-in Tariff (FiT) scheme was introduced by the government to encourage the adoption of renewable energy sources in homes and businesses. To fund the scheme, electricity suppliers pass through a FiT charge onto the unit rates billed. All our unit rates quoted are inclusive of Feed-in tariff charges.

What are the emergency contact details for gas?

If you have a gas emergency or you can smell gas, please call National Grid (formerly Transco) on 0800 111999.

What are the emergency contact details for all local distributors of electricity?

Call 105 if there is an electricity emergency. This one number will put you through to someone who can help and give you advice.

  • If you have a power cut then call 105 to get information, advice and any updates on power outages in your area.
  • If your meter is sparking, smoking or smells of burning then call 105 immediately to get advice on what to do. Do not attempt to fix the problem yourself as electricity can be very dangerous.

Reporting Energy Theft.

If you suspect someone of committing Energy theft, or tampering with their meter, please click here.

Meter reads

Your meter records the number of units your business has used.  By providing reads each month we are able to bill you for what you have actually used, rather than estimates.  We want to do this so that you can budget for future bills and monitor your consumption.

Every month we will remind you that your meter read is due in order to be used for your bill.  We’ll also let you know what date you need to provide your read by.  As a general rule, for your read to be used for your bill we would like you to submit your reads between the 28th and the last working day of the month.  It really is that simple!

Unsure how to read your meter?

We want reading your meter to be as easy as possible.  If you are not sure how to read your meter or what information to provide, read on.

For each product that we supply, find your meter type below and follow the examples given to see how to read your own meter.  Remember for all products, to include any zeros that appear before the digits. 

Electricity Meters

Gas Meters