Broadband troubleshooting


To identify and resolve an issue with your broadband service please follow the steps below:

1. Are you experiencing any problems with your telecoms services?

Yes- you may have a telecoms fault- click here for more information

No- please proceed to step 2.


2. What problem are you experiencing?

No connection - Follow this guide if you are experiencing a total loss of connection to your broadband supply

Intermittent connection - Follow this guide if you are experiencing an intermittent connection

Slow speed - Follow this guide if you slow broadband connection speeds

Unable to view web pages - Used this guide if are confident that you have established a connection but are still unable to access the internet

Email- If you are unable to send or receive email please follow our email help guide.